Returns & Exchanges
At HORZEHOODS Official, we want you and your horse to be completely satisfied with your performance gear. If your purchase isn't the perfect fit, you can return or exchange any unwashed, unworn items within 30 days of delivery.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring they are free from horse hair and debris to qualify for a refund.
Ship It Back
Affix the generated shipping label to your parcel and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing