Frequently Asked Questions
Everything you need to know about your Horzehoods journey.
How long does shipping take for my order?
We aim to process all orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can range from 7-14 business days depending on your location.
What is your return policy for equestrian gear?
We offer a 30-day return policy on all unworn and unused items in their original packaging. Please ensure products are free of horse hair and dirt to be eligible for a full refund.
How do I determine the correct size for my horse?
Each product page features a detailed size guide. We recommend measuring your horse according to our diagrams to ensure the perfect fit for hoods, rugs, and base layers.
Do you offer international shipping?
Yes, we ship our premium equestrian apparel worldwide. Shipping costs and customs duties are calculated at checkout based on your specific country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options like Klarna and Clearpay for our customers.
Are Horzehoods products machine washable?
Most of our products are machine washable at 30 degrees. We recommend using a non-biological detergent and avoiding tumble drying to maintain the integrity of the technical fabrics.